I signed up with Bluehost about 5 years ago. I fell in love with them, hard, because at the time, very few companies were doing live chat, but Bluehost was, and they were doing it really well.
Remember, I’m deaf. Live chat is huge for me, HUGE!
Not only were they rockstars of swift and accessible awesomeness with this, but they were like real people who helped me understand everything better. They referred me to great links on wp.org and understand how to use FTF – the live chat operators were more like tutors than anything, and I loved them.
But then Bluehost exploded and the live chat service really tanked. It took a long time to get any resolving of anything, and it was god-awful-bad, rendering my mouth full of foam.
I heard about Siteground and was determined to make the switch. Plus, Siteground will transfer your site for free! How sweet a deal is that?
I got on Siteground’s live chat and it was fantastic. The operator was swift and smooth. But then they really dropped the ball with me – they didn’t contact me to tell me that my site was too large for them to host on the cheap deal. I had to find them and ask them what was up. Then they said it was going to actually cost me more than Bluehost was charging me.
I told them that (because sometimes you can bargain companies down), but they weren’t blinking. They were going to charge me something like $160/month vs. Bluehost’s $100 (like I said, my site is HUGE – I have around 10 domains under my one, then oceans of photos occupying vast amounts of data).
I got back on to Bluehost and asked the operators for help in slimming down my photos and my site, and they worked with me for three hours to cull my whole entire site. It felt like the old days, and I fell in love with them again.
But I still went back to Siteground and said, hey, my site is smaller now! Want to give me a discount? Alas. No. So I stayed with Bluehost because they are $60/month cheaper, have never crashed when posts go viral with enormous, sudden traffic, and they have obviously worked hard on getting their service back to where it was before.
That’s my story with the two.
But these are by no means the only hosts out there! Other people totally swear by hosts I’ve never heard of. WHATEVER floats your boat, you know! Just do what makes sense to you. I’m not here to convince you one way or the other, I’m just telling you what I experienced and what I know.